Primary and secondary research
- Primary research is collected first-hand: interviews, questionnaires, focus groups, observing users, visiting shops and analysing existing products.
- Secondary research uses information others have collected: books, websites, magazines and published data.
- Research helps designers understand the problem, the users and existing solutions.
Understanding users
- Ergonomics is designing products to be comfortable, safe and efficient to use, such as the grip of a tool.
- Anthropometrics is the study of human body measurements. Designers usually design for the 5th to the 95th percentile, which covers 90% of people.
- Example: a door handle height should suit people from the 5th to the 95th percentile of standing elbow height.
Product analysis, briefs and specifications
- Product analysis looks at existing products: function, materials, manufacture, cost, aesthetics and sustainability. ACCESS FM (aesthetics, cost, customer, environment, safety, size, function, materials) is a useful checklist.
- A design brief is a short statement of the problem, the user and what the product must do.
- A design specification is a list of measurable requirements the final product must meet, such as "must be under 300 mm long".
- Designers also consider environmental, social and economic challenges, such as designing for a circular economy or for people on low incomes.
Key terms
- Primary research
- Information collected first-hand, such as interviews.
- Secondary research
- Information collected by others, such as books and websites.
- Ergonomics
- Designing products to be comfortable, safe and efficient to use.
- Anthropometrics
- The study of human body measurements.
- Percentile
- The percentage of people at or below a measurement.
- Design brief
- A short statement of the design problem and the user's needs.
- Design specification
- A list of measurable requirements a product must meet.
- Product analysis
- Examining an existing product to learn from it.